Digital Health Most Wired Level 10 Case Studies

The Digital Health Most Wired (DHMW) program stands as the global industry standard for measuring adoption of digitally-enabled, data-informed care across healthcare organizations. Through comprehensive annual assessments, DHMW evaluates healthcare providers against established benchmarks and their peers across multiple domains including data security, clinical quality, analytics, patient engagement, infrastructure, interoperability, and more.

Achieving Level 10 status — the highest recognition in the DHMW program — signifies that an organization has demonstrated exceptional digital maturity. These healthcare leaders have successfully leveraged technology to improve clinical outcomes, enhance patient experiences, and optimize resource utilization while addressing the Institute for Healthcare Improvement’s Quintuple Aim.

The following case studies showcase how leading healthcare organizations have achieved Level 10 status in the DHMW program. Each narrative details their unique challenges, innovative solutions, and measurable outcomes that have transformed patient care through digital excellence. These examples provide valuable insights and best practices for healthcare organizations seeking to advance their own digital transformation journeys.

Case Studies: The Journey to Level 10

Northeast Georgia Health System: From Paper to Predictive Command Center: NGHS transformed patient flow management with a data-driven Capacity Command Center, reducing transfer request resolution time by 48%, achieving record-low length of stay metrics, and enabling real-time interventions for at-risk patients through predictive analytics.

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Southcoast Health: Data-Driven Quality Transformation: Southcoast Health dramatically improved clinical quality metrics through comprehensive monitoring systems and evidence-based protocols, achieving significant reductions in hospital-acquired infections (composite HAI SIR decreased by 52%) and patient safety incidents (PSI-90 score improved by 42%), resulting in estimated cost savings of $660,000.

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Southcoast Health: Optimizing Stroke Care Through Digital Excellence: Southcoast Health revolutionized stroke care through pathway visualizations and real-time monitoring tools, reducing door-to-CTA time by 52%, CTA read-to-discharge time by 30%, and achieving a 38% reduction in process time variability, earning 69 stroke care quality awards.

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Southcoast Health: Building Cyber Resilience: Southcoast Health established robust cybersecurity through comprehensive governance and rigorous assessment practices, implementing standardized vendor security evaluation, cross-functional oversight, enterprise risk management, and business continuity testing that successfully demonstrated recovery capabilities within two hours of simulated incidents.

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More case studies from UC San Diego Health, UPMC, University Health, and more coming soon!