From paper to predictive: NGHS’s digital command center
Digital Health Most Wired Level 10 award-winner Northeast Georgia Health System (NGHS) transformed from paper-based patient transfer systems to a data-driven capacity management hub, reducing transfer request resolution time by 48% and achieving record-low length of stay metrics.
In this case study, you’ll discover:
- How NGHS implemented a Capacity Command Center to address critical capacity management challenges
- The five key components of their digital transformation strategy
- Measurable outcomes and improvements in patient care efficiency
- Lessons for healthcare organizations undertaking digital transformation initiatives
Quantifiable Results:
- Transfer request resolution time reduced from 7 hours 13 minutes to 3 hours 43 minutes
- Enhanced communication and situational awareness across departments
- Real-time interventions enabled for at-risk patients through predictive analytics
The NGHS journey demonstrates how centralized, data-driven decision-making can transform patient care while optimizing operational efficiency, offering a blueprint for healthcare organizations pursuing digital excellence.
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