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From paper to predictive: NGHS’s digital command center

Sponsored By admin
May 12, 2025, 3:16 PM

Digital Health Most Wired Level 10 award-winner Northeast Georgia Health System (NGHS) transformed from paper-based patient transfer systems to a data-driven capacity management hub, reducing transfer request resolution time by 48% and achieving record-low length of stay metrics.

In this case study, you’ll discover:

  • How NGHS implemented a Capacity Command Center to address critical capacity management challenges
  • The five key components of their digital transformation strategy
  • Measurable outcomes and improvements in patient care efficiency
  • Lessons for healthcare organizations undertaking digital transformation initiatives

Quantifiable Results:

  • Transfer request resolution time reduced from 7 hours 13 minutes to 3 hours 43 minutes
  • Enhanced communication and situational awareness across departments
  • Real-time interventions enabled for at-risk patients through predictive analytics

The NGHS journey demonstrates how centralized, data-driven decision-making can transform patient care while optimizing operational efficiency, offering a blueprint for healthcare organizations pursuing digital excellence.


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