Using digital health to improve patient access and engagement

Having great digital tools and services means little if they aren’t being used. Increasing engagement requires a team effort and a focus on exact patient populations and their needs. Clearly defining targets and removing known barriers, such as manual processes, goes a long way to boosting patient engagement.

This executive summary, which is derived from a December 2022 webinar featuring Scripps Health, a San Diego-based health system that partnered with Xealth to significantly improve access to and engagement with apps and digital services for specific populations, including expectant mothers and members of an employer-direct health care plan.

In this report, you will learn:

• How removing manual processes improved both patient and staff engagement with a population health app focused on expectant mothers.
• How prioritizing existing capabilities and relationships and clearly defining KPIs and workflows are crucial to generating positive engagement results.
• How a strong outside partner and a cross-sectional internal team can work together to get significant results in a relatively short amount of time.