From Chief Complainer to the Sprint Program
I started my role as chief complainer back in 1997 when I responded to the COO at the University of Colorado hospital. The COO claimed to have given the clinicians all the fancy computer tools they could need, including an electronic record that captured dictation and a “user-friendly” lab system. I had some issues with those sentiments, and I wrote a seven-page rebuttal that detailed point-by-point how terrible things were electronically.
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