Ambient AI at UPMC: Data-Driven Relief for Burned-Out Clinicians

Two hours of after-hours documentation per clinician—every single shift. That was the price of care even after years of EHR tuning. So UPMC embedded ambient listening in every exam room, pairing Microsoft DAX Copilot and Abridge with an Epic-native workflow. In less than six months, 1,700 providers across 26 sub-specialties cut “pajama time” by 1.8 hours a day (a 74 % drop), trimmed note-writing by 30 %, and captured 160 k+ encounters in 14 languages—all while 81 % of clinicians reported higher job satisfaction and 71 % said note quality improved.

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