Doing More with Less: Digital Transformation Strategies to Help Solve Healthcare’s Capacity Challenge

WEBINAR SUMMARY

Hospitals and health systems are being asked to do more with less in a constant struggle of supply and demand. On the demand side, today’s hospital patients arrive in greater numbers, with more chronic conditions, higher acuity, and more behavioral and social needs. Healthcare leaders face increasing pressure to move these patients through the system faster, all with flat budgets and a shrinking workforce. It’s a familiar struggle across healthcare: how do you maintain access and efficiency when both ends of the system are stretched thin?

That’s where digital transformation comes in. In this fireside chat, Dr. Jonathan Kaufmann, Chief Health Information Officer at Bayhealth, joins leaders from CHIME and QGenda to discuss how modern workforce management solutions are helping hospitals turn workforce data visibility into operational agility. Drawing on his experience leading care management, hospital operations, and AI governance, Dr. Kaufmann offers a grounded look at what digital transformation truly means in practice.

Panelists will review findings from the latest CHIME Workforce Management Survey and provide a playbook of practical transformation strategies to optimize the supply side of the capacity equation. This includes a case study that outlines how to increase workforce data visibility by consolidating fragmented provider schedules into a single enterprise source of truth. The panel will also explore the human side of transformation, including how to lead change by aligning clinical and administrative teams, designing technology around real hospital workflows, and communicating the “what’s in it for me” that drives adoption.

Attendees will examine successful digital transformation strategies to:

• Streamline scheduling, on-call, and other operational workflows using automation and AI to improve patient throughput and reduce administrative burden
• Enhance care coordination and clinician communication across departments
• Build clinician trust and engagement through transparent, self-service access to schedule and coverage data
• Align people, process, and technology to unlock capacity without sacrificing care quality or clinician satisfaction.

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